ServicePro
Service Ticket Management System -A centralized solution for handling service requests, ticket tracking, issue resolution, and customer support operations.
Modules
Reporting & Analytics
Role & User Management
Workflow & Approvals
Organization & Master Data
Service Configuration
Service Engineer
Ticket & Service Management
Service Operations (Gate Keeper)
Role & User Management
- Roles, permissions, and access control
- Module access configuration
- User registration and authentication
Workflow & Approvals
- Configurable approval workflows
- Equipment and spare parts approvals
- Service and maintenance workflows
Organization & Master Data
- Departments, divisions, and locations
- Service categories and issue levels
- Centralized master data setup
Service Operations (Gate Keeper)
- Request validation (approve/reject)
- Engineer assignment and changes
- Notifications and activity tracking
Service Configuration
- Priority and resolution levels
- Warranty configuration
- Service rules and settings
Service Engineer
- Mobile access and notifications
- Task processing and updates
- Progress and completion reporting
Ticket & Service Management
- Ticket creation, tracking, and lifecycle
- Assignment and reassignment
- SLA monitoring and service reportsv
Reporting & Analytics
- Operational and performance reports
- Engineer and equipment insights
- Filtered and exportable reports
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